Terms and Conditions
SAKA Battery… Unmatched Energy
Warranty Terms and Conditions
SAKA battery is committed to customer satisfaction and takes pride in the batteries manufactured under the SAKA brand. We warrant that this product is free from defects in materials and workmanship affecting its normal use, and is in conformity with the relevant specifications of the warranty period.
You are entitled to a replacement free of charge (FOC) for a SAKA battery failure. You are also entitled to have the SAKA battery repaired or replaced if the SAKA battery fails to be of acceptable quality and the failure does not amount to a major failure.
WARRANTY COVERAGE
This warranty covers:
i) and is limited to the repair or replacement of the SAKA battery only, and does not cover the cost of transport of battery, labour for removal
and replacement of the battery from and into the vehicle, or any other consequential damages and costs incurred;
ii) batteries that become unusable or unserviceable due to manufacturing defects during the warranty period stated on the SAKA battery top label commencing from the date of purchase. Note that warranty period is 18 months.
iii) batteries that are sized correctly, used in the application for which it was intended, and properly charged with an approved charging
profile.
WARRANTY CONDITIONS
i) Without exemptions, proof of purchase is required to claim under this warranty.
ii) This warranty is not transferable and is only offered to the original end-user of the SAKA battery.
iii) The warranty period is not renewed or extended as a result of a warranty repair or replacement.
WARRANTY EXCLUSIONS
The warranty will be voided and not be honoured if the battery:
i) defects are as a result of normal wear and tear;
ii) shows evidence of after-sale physical damage, abuse, and neglect;
iii) is damaged due to improper mounting or installation;
iv) has been subjected to overcharging, undercharging, freezing, fire, and explosion;
v) has been discharged resulting to sulphation or due to excessive load;
vi) has been failed to be maintained with the right acid levels (for accessible types);
vii) has been topped up with any liquid or additive other than distilled water (for accessible types);
viii) is damaged caused by acid spillage due to overfilling (for accessible types);
ix) has been used in the wrong application (e.g. used in vehicles with Start-Stop system or in Deep Cycle applications) or under-specified
against the vehicle’s requirement;
x) has been used in a vehicle with a faulty charging system or faulty terminal connection (corroded, loose, flayed, or reversed);
xi) has been stored for a long period and installed without maintenance and reconditioning;
xii) has tampered markings and broken or removed vent plugs; and
xiii) has been repaired or modified by a third party, without SAKA battery consent.
WARRANTY CLAIM PROCEDURE
i) The battery, together with the sales invoice or receipt as proof of purchase, must be endorsed, for warranty evaluation and validation, to any nearest SAKA authorised reseller, or office in person
ii) If SAKA battery, by itself or through an authorised reseller, finds on examination that the SAKA battery is defective due to faulty manufacturing or material and is within the specified warranty period, then the battery will be replaced with an equivalent battery free of charge (FOC).
